My monthly payment failed; what happens next?

If your monthly payment fails, you will receive an email notification to let you know that your payment failed and request that you update your payment information.  This email notification will provide you with a date by which payment must be received or protection will be cancelled.

During this time, we will re-attempt to charge your payment method on file. If your payment is successful, you will receive an email to confirm that payment was made and that your protection remains on.

If we are unable to collect your payment we will cancel your protection.  Should your protection be cancelled, we will notify you by email to confirm the cancellation of your protection.  


Powered by Zendesk