If you have recently logged in, your account may still be syncing and will need a few minutes.
If the problem persists, please logout of your account through the settings and log back in. This will resolve any issues in syncing that may have occurred.
If you recently updated the app or the problem persists through a logout, delete the app and reinstall it on your device.
If you would like any assistance with finding your items, please let the support team know by emailing email@example.com!